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 | PRODUCT SUPPORT |
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| Orion Technology USA support center provides you with assistance for support center provides you with assistance
for any product you have purchased from our partners.
Please contact us at rma@oriontech-usa.com.
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RMA PROCEDURE |
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| In order for us to provide you with accurate services, you must obtain return merchandise authorization (RMA) number
for your product from OTUSA personnel in advanced before sending the product for service. Also a copy of the original proof of purchase or invoice MUST be included with an RMA number which will be given to you after you complete the form.
Be advised that you will receive an RMA number and complete instructions via email once RMA number request form is received within 72 hours (excluding holidays and weekends) for the RMA request.
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RMA PRODUCT REQUIREMENTS |
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| OTUSA will not accept any return product for repair without a valid RMA number. The RMA MUST MATCH THE SERIAL NUMBER.
Your RMA will expire 30 business days after being issued. If the customer does not return the unit within 30 business days, the customer needs to apply for a new RMA number.
Due to our testing requirements of repaired/replaced unit(s), please expect at least 3-4 working days prior to the pick-up/shipment of the repaired/replaced unit(s).
STEP 1 : Fill out RMA Number request form for advanced RMA #
STEP 2 : Include proof of purchase or invoice with OTUSA RMA number when sending out for RMA service
(RMA number will be given to you after you complete the form)
Please contact us rma@oriontech-usa.com or (714) 630-3380.
Hours: Monday - Friday, 8am-5pm PST
Fax: 714-630-2335
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